Frequently asked questions
Browse our FAQ for our policies, products, and more. If you can’t find what you’re looking for please reach out to us below.
Care Info/Repairs/Adjustments
Caring For Your Jewelry:
At Grim Weaver Chains, we pride ourselves on using 100% stainless steel. The grade may vary, but the majority of our items are grade 304 and above. Stainless steel is very easy to care for and is safe for most with hyper sensitive skin. Our jewelry is waterproof, sweat resistant and rust proof. To clean your jewelry, all you need is dish soap and water.
Semi-Precious Stones Care:
If you purchase an item with a semi precious stone, we recommend to handle them with additional care. Stones vary in texture and may have grooves, indentations and diversity in color. To keep your jewelry from excess damage, avoid chemicals and oils and store away securely in a dry, safe space.
Repairs:
At Grim Weaver, despite us using high grade materials, we know damages can arise over time no matter the precautions we take to avoid them. We are happy to repair any items purchased from Grim Weaver Chains at no charge. Shipping costs are covered by the buyer.
We are not held responsible for damage do to negligence.
Adjustments:
Free adjustments- Shipping costs are covered by the buyer.
Do you make custom orders?
Yes! If you're after a specific weave and stone combo, or have an idea for a custom piece, we are happy to try our best to accommodate and bring your idea to life. Please reach out via email and provide as much info as possible about your concept. Custom orders can take up to 6 weeks to ship. Send us an email with the "contact us" form below or directly at grimweaverchains@gmail.com.
What is the return policy?
Refunds/Returns:
At this time, all sales are final and orders cannot be cancelled. Please make sure you are selecting the right size for all products you intended to buy before you commit to purchasing.
Grim Weaver Chains is NOT responsible for lost, stolen or missing packages.
When will I get my order?
All of our products are made to order and by hand. Please anticipate 2-4 weeks for shipping. We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information.
Where are your products manufactured?
Our products are manufactured by hand in Portland, Oregon.
Contact us
Can’t find what you’re looking for? Reach out to us below with your question and we’ll get back to you as soon as possible.